Technical Support Overview
QStar provide the highest level of customer support offering a global response network that can fill any kind of budget.
Our team have decades of software experience and understand the special needs of an archive environment. They play a strategic role in our product quality assurance process and are intimately involved in new operating system, testing, technology and device evaluation. This level of knowledge enables a very impressive response rate on open calls, with the vast majority of all support issues closed within 24 hours.
Support Hours and Geographic Region
QStar operates call centers in North America and Europe so we can offer 24×7 software technical support anywhere in the world.
Technical support is available only to those customers with a valid support contract.
Support request form
QStar customers with a valid Technical Support Contract can register a call completing in full the form below.
You can reach our team via email or by phone:
* All Fields are required
Please complete all fields in the Support Request form and we will contact you as soon as possible.
Thank you.
Contact Information
EMEA, APJ
T: +39 0245 171 300
* All Fields are required
Please complete all fields in the Support Request form and we will contact you as soon as possible.
Thank you.
Contact Information
Activate a Support / Maintenance contract
QStar software and hardware customers that do not have a valid support contract are not eligible for telephone technical support, upgrades or bug fixes. To enquire about purchasing a QStar maintenance contract, complete the form below, contact your local QStar sales representative, or speak with your local QStar channel partner.
Technical Support Subscriptions
Software Telephone Technical Support
Silver Support provided only during standard support hours for the customer’s specific geographic region (North America or Europe).
Hardware Support Subscriptions after Telephone Troubleshooting
Basic standard support hours next business day response.
Enterprise 24×7, 365 days a year 4 hours response.
Technical Manual Request
Customers and partners who wish to request a technical product manual, please email us. Provide your name, your company name, address and contact details and the name of the QStar product manual you wish to receive.